Privacy policy

This policy explains what personal information Elovia Media collects through this website and our client portal, why we collect it, and the choices you have.

What we collect

• Details you send through our contact form: name, email, company, country, phone and your message.
• For clients: the messages, files, form answers and meeting details you share in the client portal.
• For team members: the profile and onboarding information needed to employ or contract you.
• Basic technical information such as your IP address and browser, used to keep accounts secure.

How we use it

To reply to enquiries, deliver the projects you hire us for, run our business, and protect accounts from misuse. We do not sell personal information, and we do not use it for advertising.

Where it is stored

Our website and database are hosted by Hostinger. Files shared in the client portal are stored privately on Amazon Web Services in the European Union, and emails are sent through Amazon SES. Sensitive profile fields such as bank and identity numbers are encrypted.

How long we keep it

Enquiries are kept for up to two years. Project records are kept for as long as we work together and for up to six years afterwards for legal and accounting reasons, unless you ask us to delete them sooner where the law allows.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Email admin@eloviamedia.com and we will respond within 30 days. This applies whether you are protected by the Nigeria Data Protection Act, the UK GDPR, the EU GDPR or similar laws.

Cookies

We use one essential cookie to keep you signed in to the client portal or team workspace. We do not use advertising or tracking cookies.

Contact

Questions about this policy: admin@eloviamedia.com.